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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Heyoka Solutions, LLC. The collective work includes works that are licensed to Heyoka Solutions, LLC. Copyright 2011, Heyoka Solutions, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Heyoka Solutions, LLC or purchasing Heyoka Solutions, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Heyoka Solutions, LLC or to purchase Heyoka Solutions, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Heyoka Solutions, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Heyoka Solutions, LLC used in the site are trademarks or registered trademarks of Heyoka Solutions, LLC
Return Policy/Satisfaction Guarantee:
We believe in the products we sell and the manufacturers we get them from.  With the exception of items in our Bargain Basement, every item we sell we support with a 30 day money-back guarantee, less actual shipping charges.  We expect all returned items to include original packaging, manuals and materials.  Products should be returned as you received them.  Items returned with missing parts, packaging, manuals, etc. shall be imposed up to a 25% restocking fee.  Items not returned in its original box - will not be accepted. 
Items from our Bargain Basement are one of a kind (unless noted other quantities) and are sold "as is, final sale."

You must call (Toll Free 866-389-8578) or email us and get a RETURN MERCHANDISE AUTHORIZATION (RMA), before sending any product back to us.  Once an RMA is issued, you will have 15 days to return the product back to our designated location.  Items returned without an RMA - will not be accepted. Items returned after 30 days will not be accepted.

Our goal at HeyokaSolutions.com is that we treat each customer with courtesy and respect. We understand that your satisfaction is what makes our company successful.

Items Marked Free Shipping - Are For Items Shipped Within The Continental United States Only. Returns on all items marked "Free Shipping" will be charged the actual shipping expenses.

Order Cancellation: We understand that sometimes the wrong item was ordered, you changed your mind, etc.  Please contact us immediately, if you wish to cancel your order.  Once an order has shipped, you will be responsible for the shipping charges of the order.  If the order already shipped, please call us and let us know.  We will ask that you refuse shipping on the order and credit you less shipping charges.

When returning a product to us, please note the following:

1.  On the shipping label include the RMA #
2.  Return the unit back via a method that is traceable - UPS Ground, etc.
3.  Insure the merchandise for its value, in the event it is damaged or lost.
4.  Returns must be shipped back freight pre-paid.

Items Received Damaged/Defective:
Items arriving at your location with exterior damage to the box should not be accepted.  Please contact us immediately so we can make arrangements for a return/replacement.  If the item is damaged, please put all the packaging as it arrived back into the box.  Notify the shipping company that you will not accept delivery of the item. 

Please know that orders arriving damaged/broken will be replaced by Heyoka Solutions.  Please contact us as soon as possible, via phone (Toll Free @ 866-389-8578) or via email.

Most items are shipped VIA UPS Ground (most affordable/reliable method). Others may be shipped via the USPS/FedEx/DHL/Freight Truck. Most items ship within 1-3 business days of the order being placed. If for any reason, the item ordered is on back order, we will notify you.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and only with the warranties from the original manufacturer which are passed directly to the buyer at www.heyokasolutions.com.  Heyoka Solutions, LLC does not provide any additional warranty of any kind, whether express or implied for any product that is not manufactured by Heyoka Solutions, LLC, except for the 30 day money back guarantee expressly stated on www.heyokasolutions.com. Heyoka Solutions, LLC does exert its best efforts to assure that all products offered for sale on www.heyokasolutions.com are up to the highest standards as stated on this site.  To the fullest extent permissible pursuant to applicable law, www.heyokasolutions.com and Heyoka Solutions, LLC is indemnified and disclaims all warranties from other manufacturers, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.   Regarding this site, www.heyokasolutions.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.heyokasolutions.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Heyoka Solutions, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Heyoka Solutions, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Heyoka Solutions, LLC product is mistakenly listed at an incorrect price, Heyoka Solutions, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Heyoka Solutions, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Heyoka Solutions, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Heyoka Solutions, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Heyoka Solutions, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Heyoka Solutions, LLC.

Your use of this site shall be governed in all respects by the laws of the state of Massachusetts, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Heyoka Solutions, LLC products) shall be in the state or federal courts located within the Commonwealth of Massachusetts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Heyoka Solutions, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Heyoka Solutions, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Heyoka Solutions, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Heyoka Solutions, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Heyoka Solutions, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Heyoka Solutions, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Heyoka Solutions, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Heyoka Solutions, LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless Heyoka Solutions, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Heyoka Solutions, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Heyoka Solutions, LLC, Heyoka Solutions, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Heyoka Solutions, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Heyoka Solutions, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).